Security professionalism and humanity
Qasim Shah is our real-life superhero and inspiration.
Recently a visitor at our site accidentally misplaced her phone and later lost her bag. The woman was visiting with her little 3-year-old daughter and this situation was getting very distressing for her. Qasim took the initiative to help this woman locate her belongings. He went above and beyond using CCTV cameras and old detective work followed by a search, and he was able to locate the missing bag and other items in a public area.
He called the customer with the good news, and she was very relieved that her bag was found! When she came to collect her bag, Qasim showed great compassion, he was empathetic and apologetic for her experience.
Qasim also ensured that the woman and her daughter would arrive home safely: “Qasim gave me $30 for the cab because I lost my money, and the walk home is more than 80 min. I really appreciated it when he said” I don’t want you and your daughter to walk back home in the rain without an umbrella”. I wish there were more people like him. Bad luck and a bad day for me but one small gesture made my whole day!”, said the woman.
This story made us all very proud, Qasim. Thank you for your humanity and professionalism. #notallheroeswearcapes
Team Southern Cross Group.